1owin Privacy Policy
Your Data. Our
Responsibility.

1.1 1owin is an internationally licensed online casino and sports betting platform operating under a gaming licence issued by a recognised international gaming regulatory authority. The 1owin platform is accessible at 1owin.net and is specifically tailored for players in Pakistan, offering casino games, live dealer tables, sports betting — including cricket and PSL markets — fishing games, slots, roulette, and crash titles, all transacted in Pakistani Rupees (PKR).

1.2 For the purposes of this Privacy Policy, 1owin ("we," "us," "our") acts as the data controller in respect of personal data collected from players and visitors through the 1owin platform. We are responsible for determining the purposes and means of processing your personal data as described in this policy.

1.3 If you have any questions regarding this Privacy Policy or wish to exercise any of your data rights, please contact our data protection team via the live chat facility available on the 1owin platform, or by writing to us at the email address provided in Section 11 of this policy.

1owin collects the following categories of personal data from players and platform visitors:

2.1 We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data, except where a document submitted for KYC verification incidentally contains such information — in which case it is stored but not actively processed for any purpose other than identity verification.

3.1 Direct Collection. We collect personal data directly from you when you register a 1owin account, complete KYC verification, make a deposit or withdrawal request, place a bet or play a game, contact customer support, participate in a promotion, or submit any form or request on the platform.

3.2 Automated Collection. Certain technical and usage data is collected automatically when you access the 1owin platform. This includes server log data, cookie data, and session analytics. This data is collected using first-party cookies, session tokens, and server-side logging systems. Further details are provided in Section 7 of this policy.

3.3 Third-Party Sources. In limited circumstances, 1owin may receive information about you from third-party sources, including payment processors (to confirm transaction status), identity verification service providers (to assist with KYC), and fraud detection partners (to assess account risk). Data received from third parties is handled under the same standards as data collected directly.

1owin processes your personal data for the following purposes and on the following legal bases:

• Account management: To create and administer your 1owin player account, including processing your registration and managing login security. Legal basis: Contract performance.
• Payment processing: To process deposits via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, and 1LINK, and to execute withdrawal requests to your registered payment method. Legal basis: Contract performance.
• KYC and age verification: To verify your identity, confirm you are aged 21 or above, and comply with anti-money laundering (AML) obligations under our international gaming licence. Legal basis: Legal obligation.
• Responsible gaming: To monitor your gaming activity and apply responsible gaming tools where appropriate, including deposit limits, session reminders, and self-exclusion, as required by our licence conditions. Legal basis: Legal obligation and legitimate interest.
• Fraud detection and security: To identify and prevent fraudulent activity, bonus abuse, multiple account creation, and other prohibited behaviours on the 1owin platform. Legal basis: Legitimate interest.
• Customer support: To respond to your queries, resolve disputes, and provide technical assistance via live chat and email. Legal basis: Contract performance.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates, where you have opted in to receive such communications. Legal basis: Consent (withdrawable at any time).
• Platform improvement: To analyse usage data, identify technical issues, and improve the performance and user experience of the 1owin platform. Legal basis: Legitimate interest.

5.1 1owin does not sell, rent, or otherwise commercially disclose your personal data to third parties. We share your data only in the following limited circumstances:

• Payment processors: We share necessary financial data with JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and other approved payment partners solely for the purpose of processing your deposit and withdrawal transactions. These partners act as independent data controllers under their own privacy policies.
• Identity verification providers: We may share your identity documents with contracted KYC service providers for the purpose of age and identity verification as required by our gaming licence conditions. All such providers are bound by contractual confidentiality and data protection obligations.
• Game software providers: Your gameplay data — such as game sessions, bet amounts, and game outcomes — may be shared with our licensed game software partners (including Evolution Gaming and Pragmatic Play) for the purpose of game integrity monitoring and dispute resolution. No personal contact or payment data is shared for this purpose.
• Regulatory and legal authorities: We may disclose your personal data to regulatory authorities, law enforcement agencies, or courts where we are legally required to do so — for example, in connection with AML reporting obligations or a court order. We will notify you of such disclosures where legally permitted to do so.
• Business successors: In the event of a merger, acquisition, or business transfer, your personal data may be transferred to a successor entity as part of the transaction, subject to the same privacy protections as described in this policy.

5.2 All third parties with whom 1owin shares personal data are required to maintain appropriate technical and organisational security measures and to process that data only for the specified purpose. 1owin does not authorise any third party to use your data for their own independent marketing or commercial purposes.

6.1 1owin retains your personal data for as long as your account remains active and for a period thereafter as required by our legal and regulatory obligations. The following general retention periods apply:

• Account registration and identity data: Retained for the duration of account activity plus a minimum of 5 years following account closure, as required by anti-money laundering compliance obligations.
• Financial transaction records: Retained for a minimum of 5 years from the date of each transaction, in line with financial record-keeping requirements applicable under our international gaming licence.
• KYC documentation: Retained for the duration of account activity plus 5 years following closure, or as otherwise required by applicable regulations at the time of closure.
• Customer support communications: Retained for 2 years from the date of the interaction, unless the matter remains subject to ongoing dispute or litigation.
• Marketing preferences and consent records: Retained for the duration of your account plus 2 years, to maintain an auditable record of your consent and opt-out history.
• Technical and usage logs: Retained for 12 months on a rolling basis for security, fraud monitoring, and platform performance analysis purposes.

6.2 Upon expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be associated with any identifiable individual. Anonymised and aggregated statistical data may be retained indefinitely for platform analytics purposes.

7.1 1owin uses first-party cookies and similar session tracking technologies to operate and improve the platform. We do not use invasive third-party advertising cookies or cross-site behavioural tracking technologies.

7.2 The following types of cookies are used on the 1owin platform:

• Strictly necessary cookies: Required for the basic operation of the platform, including maintaining your login session, storing your game preferences, and ensuring platform security. These cookies cannot be disabled without disrupting platform functionality.
• Performance cookies: Used to collect anonymised data about how visitors navigate the 1owin platform, which pages are visited most frequently, and where errors occur. This data is used solely to improve platform performance.
• Functional cookies: Used to remember your preferences such as language settings, payment method selections, and display configurations, so you do not need to re-enter them on each visit.

7.3 You can manage cookie preferences through your browser settings at any time. Disabling strictly necessary cookies may prevent you from logging in or using certain features of the 1owin platform correctly.

8.1 1owin implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Key security measures include:

• 256-bit TLS/SSL encryption for all data transmitted between the player's device and 1owin servers.
• At-rest encryption for all sensitive personal and financial data stored in 1owin databases.
• Multi-factor authentication requirements for all internal staff accessing player data systems.
• Role-based access controls ensuring that individual employees can only access data necessary for their specific operational role.
• Continuous 24/7 automated security monitoring with anomaly detection and intrusion prevention systems.
• Regular penetration testing and security audits conducted by contracted third-party security specialists.
• Incident response procedures that ensure prompt containment and notification in the event of a data breach.

8.2 Data Breach Notification. In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, 1owin will notify affected players without undue delay and will report the breach to the applicable regulatory authority within 72 hours of becoming aware of it, as required by our licence conditions.

9.1 The 1owin platform is strictly intended for individuals aged 21 years and above. 1owin does not knowingly collect personal data from individuals under the age of 21. All registration applications are subject to age verification checks. Where 1owin discovers that a registered account belongs to a person under 21, the account will be immediately suspended, any deposits returned, and all personal data associated with the account securely deleted.

9.2 If you are a parent or guardian and have reason to believe that a minor has registered an account on 1owin, please contact our customer support team immediately via live chat. We will investigate and take appropriate action within 24 hours of being notified.

10.1 As an internationally licensed platform, 1owin may transfer your personal data to servers, processors, or service providers located outside Pakistan. Where such international transfers occur, 1owin ensures that appropriate safeguards are in place to provide an equivalent level of data protection to that applied within the platform's primary operating jurisdiction.

10.2 Safeguards for international transfers include: contractual data processing agreements with all third-party processors, requirements that receiving parties maintain security standards equivalent to those described in this policy, and restrictions preventing receiving parties from using transferred data for any purpose other than that specified in our processing agreements.

10.3 By registering a 1owin account and using the platform, you acknowledge that your personal data may be transferred internationally as described in this section. If you have concerns about international data transfers affecting your account, you may contact our support team for further information.

11.1 Policy Updates. 1owin reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or platform features. The effective date at the top of this policy will be updated to reflect the date of the most recent revision. Continued use of the 1owin platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. For material changes that significantly affect your rights, we will notify registered players via email or in-platform notification.

11.2 Contact Us. If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or wish to report a privacy concern, please contact the 1owin data protection team through any of the following channels:

• Live Chat: Available 24/7 through the 1owin platform — the fastest way to reach us.
• Email: [email protected] — please include "Privacy Request" in your subject line for faster routing to the correct team.

11.3 We are committed to resolving all privacy-related queries and requests promptly. Acknowledgement of your request will be sent within 48 hours, and a full response will be provided within 30 days for data subject access requests, or within 72 hours for urgent security-related concerns.